Awards for Sneaton Castle Centre

VisitEngland 4 Star Guest Accommodation

All the national assessing bodies (VisitEngland*, VisitScotland, Visit Wales and the AA) now assess hotels and guest accommodation (including B&Bs) to the same criteria and award one to five stars. The star ratings reflect the overall quality of the experience. When choosing your accommodation look for the Quality Rose, the official marque of the Enjoy England national tourist board rating scheme.

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details


  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • Surface of the car park and pathway leading to entrance is
    • YesSolid ie tarmac / concrete etc
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesPublic toilet
    • YesOne or more bedrooms
    • YesLounge
  • YesGood contrast between the floor and wall
  • YesClear surfaces such as glass doors have contrast markings
  • YesBaby changing facilities


  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
    • YesWet room
  • YesSeparate shower unit with support handrails available
  • YesSeparate shower unit with fixed shower seat or shower chair available
  • YesBath with support handrails available
  • YesWCs with handrails available
  • YesBedrooms available with en suite bathrooms suitable for guests who use a wheelchair
  • YesBedrooms available with separate, private or shared bathrooms suitable for guests who use a wheelchair
  • YesBathrooms available that have been specially adapted for wheelchair users


  • YesEntrance well lit
  • YesBell at main entrance


  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesGluten free (coeliac)
    • YesLactose free (dairy free)
    • YesLow potassium
    • YesLow sodium
    • YesNut free
    • YesAdditive free
    • YesVegetarian
    • YesVegan


  • Access Statement for Sneaton Castle Centre Introduction The Centre is on a level site with beautiful gardens. We have 81 bedrooms offering some en-suite, twin or family rooms and single, double, twin and family rooms in standard accommodation. The Centre is an ideal venue for conference, study days, field courses, retreats, parish holidays or music sessions, receptions and special events. We are also pleased to welcome independent guests and aim to provide the highest standards of service to all our guests. The first known building on this site was erected in 1813 and whilst we aim to meet the needs of all our guests there are some features which might make access difficult for people with limited mobility. Pre-Arrival • For assistance prior to arrival please contact the reservations team on 01947 600051. • The centre of the town is a 15/20 minute walk (5 minute drive). • A bus service is available from the centre of town; there is a 5 minute walk from the bus stop to the Centre. • There is a company which specialises in accessible taxi service - please see 'contact information' below. • You can contact the Centre by phone, email, and fax or in person. We are open 24 hours although response e.g. to emails, may be reduced from 6 pm to 8 am. • We have a website with pictures of the Centre. Arrival & Car Parking Facilities • All guests should access Reception via the Archway. There are no steps and the ground is even. • The main car park is adjacent to Reception and has disabled parking bays marked. • We can assist guests with luggage. • Disabled guests may drive to St Francis House and park near to the guest bedrooms. Main Entrance & Reception • There are no steps in the main lobby area. • The front desk is immediately in front of you when entering the main entrance. • There is a sitting area in Reception. • The Reception desk is 104cm high. • The floor surface in Reception is carpet. • Familiarisation tours can be given where required. Public Areas - General (Internal) • The Refectory and Garden Room have wooden floors. • The flooring on all corridors is short pile carpet. • There is a loop system in the Hilda Room and the Margaret Cope Centre Studio Public Areas - WC • There are public toilets adjacent to Reception. • There are unisex accessible toilets adjacent to Reception and adjacent to the Refectory and Garden Room. • transfer and turning space • floor is non slip laminate • there are vertical and horizontal rails • there are lever taps on the sink. Refectory/Garden Room/Bar • The Refectory and Garden Room are accessible. • There is one step up to the cafeteria style servery and one step back into the Refectory. There are no steps in the Garden Room. • Waitress service is available • We are able to cater for varying dietary needs, please advise staff on booking. • Furniture can be moved on request. • Tables have under space of 69cm high by 80cm wide and a height of 72cm. There are chairs without arms which can be moved to accommodate. • There is a bar situated on the first floor accessed by eleven steps or one step plus a stair lift. There is an accessible bar in the Garden Room. • The Castle Bar is accessible via two steps through the garden. It is well lit and table service is available. We have a portable ramp for the steps. Laundry • We have a guest laundry on site with a washer, dryer and ironing facilities. Shop • Steps lead down to a Christian Bookshop. Leisure Facilities • There are tennis courts available for guests and a five a side football pitch. • We have extensive gardens on a level. Conference & Meeting Rooms • Bede Hall - accessible, no loop system, wood floor. • Hilda Room - accessible, loop system, carpeted. • MCC Studio - accessible, loop system, lino flooring. • Lab and Learning Zone - accessible. • Games Room - accessible. • Please notify conference organisers in advance if any additional services are required. • We do try to accommodate everyone's needs where possible. Bedrooms • There are two accessible bedrooms which provide specific facilities for guests with disability. • These include - • wide entry door • storage and wardrobe hanging adjustable to needs • twin beds • flooring is short pile carpet • the furniture is flexible in the rooms and items can be moved or removed on request. • low level light switches • low level telephone to contact Reception for assistance during your stay. • level entry showers • grab rails around shower - horizontal and vertical • grab rails to toilets - horizontal and vertical • flooring in the bathroom is non slip laminate Additional Information • Assistance dogs are welcomed. • Mobile phone reception is generally good. • Wi-fi available • We have a set evacuation procedure - alarm bells are continuous. Please let us know if you require someone to come to your room and assist with evacuation either out of the building or to a refuge e.g. hearing impairment. • We are happy to take delivery of hired equipment. Contact Information • Sneaton Castle Centre, Whitby, North Yorkshire, YO21 3QN • Telephone: 01947 600051 • Email: [email protected] • Website: • Grid reference: NZ 880 106 • Hours of operation: 24 hours • Emergency number: 999 • Local public transport numbers: Arriva 0871 200 22 33 Esk Valley Railway 08457 484950 • Local accessible taxi numbers: Streamline 01947 603306 We welcome your feedback to help us continuously improve if you have any comments please phone 01947 600051 or email [email protected] Created on: 12/02/2016