Awards for Portland House

Welcome To Excellence

Good customer service is key to growing a competitive business

Additional information on this classification scheme is available here.

AA Breakfast Award

For guest accommodation, the eggcup and pie symbols indicate a very special breakfast or dinner, with an emphasis on freshly prepared local ingredients.

Additional information on this classification scheme is available here.

Tourism For All

Tourism for all - the UK voice for accessible tourism

Additional information on this classification scheme is available here.

Self-assessed Accessibility Information

Self-assessed Accessibility Information provides a list of available facilities and services, highlighted as being of key importance by disabled people.  Along with Access Statements, which provide a fuller written description of accessibility, it can help people with access needs make an informed choice as to whether accommodation, attractions, food & drink or shopping establishments meet their needs.

Self-Assessed Accessibility Details

Parking

  • YesDesignated parking for guests with disabilities
    • YesWithin 50 metres approx. of entrance
  • Surface of the car park and pathway leading to entrance is
    • YesSolid ie tarmac / concrete etc
  • YesDrop-off point for guests outside entrance
  • Route from the parking area to the entrance:
    • YesIs flat (i.e. without steps)

Public Areas

  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesEntrance to reception
    • YesOne or more bedrooms
    • YesLounge
  • YesGood contrast between the floor and wall
  • YesGuest information available in large print (14pt and over)

Bedrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedroom with non-allergenic bedding available
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath with shower
    • YesBath
    • YesWet room
  • YesSeparate shower unit with support handrails available
  • YesSeparate shower unit with fixed shower seat or shower chair available
  • YesBath with support handrails available
  • YesWCs with handrails available
  • YesBathroom with emergency call system available
  • YesBedrooms available with emergency call systems such as flashing lights (if fire alarm is activated)
  • YesBedrooms available with en suite bathrooms suitable for guests who use a wheelchair
  • YesBathrooms available that have been specially adapted for wheelchair users

Notes

  • On arrival at Portland House Guest House, your vehicle can drop you right outside the front door. There are no steps either outside or inside to navigate. Your route to The Lloyd Suite is all on one level. Wide doorways leading to the lounge and dining easily accommodate wheelchairs on the ground floor. Staircase to upper floors have handrails on either side of the stairs. Contrasting colour schemes allow for easier negotation of all spaces.

Entrance

  • YesEntrance well lit
  • YesBell at main entrance

Dining

  • YesLevel access (no steps/thresholds) or access by ramp or lift
  • YesGood contrast between the floor and walls
  • YesMenus available in large print (14pt and over)
  • Meals for guests with special dietary requirements can be provided:
    • YesSugar free (diabetic)
    • YesLow potassium
    • YesLow sodium
    • YesNut free
    • YesAdditive free
    • YesOrganic
    • YesVegetarian

General

  • YesProprietors/staff available 24-hours
  • YesEmergency evacuation procedures for guests with disabilities
  • YesStaff have had disability awareness training